Last updated: 13 September 2026.
Who processes your data
The controller of the data collected through this website is Zelo Operações, Lda. For any question about privacy or to exercise your rights, you can reach us at geral@zelo-group.com.
What we collect
We collect only what you give us voluntarily, plus the minimum technical data needed to understand how you found us:
- What you enter in the forms: name, company, email address, phone number and whatever message you write. In a meeting request we also collect your preferred date and time of day.
- Source data: the page you were on when you submitted the request, the site that referred you, and any campaign parameters present in the address. This tells us which outreach efforts work.
We do not collect personal data automatically beyond the above, and we do not build profiles or make automated decisions about you.
Why we use it, and on what legal basis
- To answer your request and prepare a possible proposal. The basis is the taking of steps at your request prior to entering into a contract, under Article 6(1)(b) GDPR.
- To understand where enquiries come from. The basis is our legitimate interest in improving how the company communicates, under Article 6(1)(f) GDPR.
- To meet legal obligations of an accounting and tax nature, where the enquiry leads to a commercial relationship.
We do not use your data to send unsolicited commercial messages, and we do not sell or pass it to third parties for marketing purposes.
How long we keep it
If the enquiry does not lead to a commercial relationship, we keep the data for 24 months, so we have context if you come back to us, and delete it at the end of that period. If it leads to a contract, the data is kept for as long as the contractual relationship and the applicable legal obligations require.
Who has access
The data is accessed solely by the Zelo team. We rely on technology providers acting as processors, who handle the data only on our instructions:
- Supabase — the database where requests are stored, on servers located in the European Union (Germany).
- Vercel — hosting and delivery of the website.
- An email delivery service — used only to notify us internally that a new request has arrived.
Cookies
This website uses no advertising or tracking cookies, and installs no behavioural analytics tools. If that changes, this page will be updated and your consent will be requested before any non-essential cookie is set.
Your rights
You have the right to access your data, to have it corrected, to request its deletion, to ask for processing to be restricted, to object to processing based on legitimate interest, and to receive the data you provided in a portable form. To exercise any of these, write to geral@zelo-group.com. We respond within one month at the latest.
If you believe the processing of your data breaks the law, you may complain to the Portuguese data protection authority, the Comissão Nacional de Proteção de Dados, at cnpd.pt.
Security
The site is served exclusively over an encrypted connection. Access to contact requests requires authentication and is limited to the Zelo team: the database access rules prevent any website visitor from reading data submitted by other people.
Changes to this policy
If we change this policy, the update date at the top of this page always reflects the version in force.